
^C{QUESTIONS AND ANSWERS
^CAnswered by the ODM Staff}

We've tackled some of the most common new subscriber questions by listing them and our answers below.  If you have questions that this section (or our other help sections) doesn't address, please call our toll free technical support hotline at 1-800-831-2694.

^C*    *    *

^CWHAT COMPUTER SYSTEMS DOES MY ODM SOFTWARE SUPPORT?
ODM software is designed to run on any IBM PC or 100 percent compatible that has at least 1 megabyte of RAM and VGA or better graphics capabilities. Our software does not support CGA, EGA or other lower-resolution systems.  If your system can not support VGA, we have a CGA/EGA version of On Disk Monthly available.  Call 1-800-831-2694 for details.


^CWHAT GRAPHICS MODES DOES ODM SOFTWARE SUPPORT?
All graphic software published by On Disk Monthly currently supports VGA systems, typically in 640 x 480 16-color mode.  If your monitor is a VGA or SVGA monitor, our software will run as expected.  As noted above, we have a product available for lower-resolution systems.


^CHOW DO I COPY THE ENTIRE ISSUE OR A SINGLE PROGRAM?
Use the mouse or the keyboard to select "Copy Program or Entire Issue" from the "Issue" menu.  A copy "dialog" box will appear on the screen.  From that dialog box you can copy either the entire issue or any particular feature, by following the steps outlined below:

You must decide: 1) what drive you want to copy to--generally "C" is your hard drive, while "A" and "B" are your floppy drives; 2) what "path" or subdirectory you will copy to; and 3) what to copy (the entire issue or a single program). Use your mouse or press Tab to move between these three sections. Click or press Enter when you've made your choices.

NOTE: ODM will NOT allow you to copy an issue to your root directory (C:\) without naming a subdirectory. If you do not specify a subdirectory, ODM will supply one (the default directory showing when you begin this procedure) and the items you copy will copy into that subdirectory. ODM also will not allow you to copy to the drive you are using to run the issue. For example, if you are running your original disk in drive "B," you cannot copy to drive "B."  This protects your original disk from accidentally being overwritten during its own copy process. We strongly suggest that you copy each issue to your hard drive, then run the copy instead of your original disk. This accomplishes two goals: A) you'll enjoy the maximum performance of each program; and B) you'll preserve the integrity of your original disk, which generally has very little free space for data entry, etc.


^CWHAT TYPE OF CONTENT CAN I EXPECT EVERY MONTH? 

Of course the major focus of each issue is the number of featured items.  Featured items may be programs, clip art, cartoons, customization tools, or any other piece of software that helps you to use or enjoy your computer.  We typically have a "productivity" item, at least one game, at least one puzzle, a Windows item, clip art, a cartoon and at least one "specialty" item.

Every issue contains the following COLUMNS: Contents (printable program descriptions for your files), Editor's Corner (our editor speaks out), Marketplace (special deals for you), Report Card (you rate each issue).  We also have special columns that appear when appropriate for industry news or other special reports.

A separate "Help" menu, contains New User Text (help for beginners), Common Questions (this text),  How To Run ODM (how to use our "shell" program), and our Warranty & Liability message (those legal niceties).


^CWHERE ARE THE PROGRAM INSTRUCTIONS?
The instructions to any program are available within the program. Simply press F1 once you've successfully launched the program, then follow the on-screen directions for printing the Help text. Some of the more complex programs will include installation and step-by-step instructions to make using the program as easy as possible.


^CWHAT SHOULD I DO IF I HAVE A PROBLEM?
Pick up the phone and call our technical support department toll free at 1-800-831-2694 as soon as possible. We'll guide you through the problem over the phone. If that's not possible, we'll investigate the problem, find an answer and call you back. We're committed to providing good service to important folks like you!
